Return policy

We will accept authorized returns on unopened merchandise for 15 days from receipt for a full refund on the merchandise only, less a 15% restocking fee. Returned merchandise must be in saleable condition in its original packaging. Authorized returns must be received within 15 days of an RMA being issued and will not be accepted after that. For merchandise that has been opened please refer to the following.

Shipping Damage

We pack our prints with the same care we take in printing them. We use tri-wall shipping flats that have been impervious to both USPS and UPS handling. We photo-document our packaging on our end to guarantee that we never ship photographs damaged from mis-handling. Your purchase is actually packaged by studio technicians who understand how to handle fine works on paper. It is your responsibility to unpack and carefully handle your purchase. If you are uncertain how to handle an original work or multiple on fine paper – you should have your framer unpack your purchase.

In the unlikely event that a package is damaged by careless UPS or USPS handling, if it’s possible, we’ll replace your print as soon as we are notified once proof of the damage has been received. You can send us a digital photo of the damaged package and the damaged print.  Because our prints are part of limited editions, we can’t replace damaged prints after the edition has sold out unless the damaged print is returned to us. If a print is damaged in shipping and the edition has sold out, we will make every effort we can to reprint the image after destroying the returned print, or we will refund your purchase.

If a print is damaged by your own careless mis-handling, please contact us and we will determine a way to resolve the issue of getting your work replaced.

Lost In Transit

We track all our shipments, but every so often both USPS and UPS misplace items. If an item has been marked delivered and you can not locate it – we can not be responsible for its replacement. Please be certain that the address you are providing us with is safe and someone you trust is present to sign for your package. However, if the photography you purchased from us is confirmed lost – we will send you another if the edition has not sold out, or we will send you a replacement print from another edition of your choosing as long as it is of similar or less value. If we can not replace the print, we will refund your purchase.

We don’t make printing errors or send flawed prints

We just want you to know that you are ordering photographs from the studio of a Master Print who has been producing prints for photographers, artists and sculptors since the dawn of digital printmaking – and actually since the infancy of contemporary printmaking in the USA. Jon Cone has been producing prints and multiples for important contemporary artists since the late 1970s. We take tremendous pride in our work and we believe that every print we produce is a reflection on our work and our reputation. You’ll get the best representation of the Piezography process possible!

But it is possible that you may not like the work when you see it in person…

For whatever reason…sometimes a print does not match up to one’s expectations when compared to the image viewed on the internet. We won’t abandon you if that happens. But, we do put some burden on you to make sure that you can return the print to us in salable condition so that someone else will like it when they receive it. Therefore, you must retain all of the original packaging and materials that arrived with the print so that you can safely return it to us. You will have to return it to us at your expense and we suggest that you also insure it (as we do when we ship to you!) If you are not confident in your ability to repackage the print safely, we ask that you bring it to a framer or someone familiar with the handling of fine works of art on paper. You must return it with a method that provides you with tracking and confirmation of its delivery to us. We can not be responsible for your return shipment if it does not arrive here.

If we receive the work back in salable condition, we can either replace it with an image more suited to your liking, or we will refund your purchase. If we find the work has been mis-handled or damaged, we will try to come to some acceptable manner of partial refund. In this case, the costs of our printing, shipping and handling are not refundable.

Disclaimer, Exclusion of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ARISING BY CUSTOM OR TRADE USAGE AND, SPECIFICALLY, MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE MERCHANDISE ARE HEREBY SUPERSEDED, EXCLUDED AND DISCLAIMED. THE EXPRESS WARRANTY CONTAINED IN PARAGRAPH 1 HEREIN CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY US AND IS IN LIEU OF ALL OTHER WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU.