Shipping info

We pack our prints with the same care we take in printing them. We use tri-wall shipping flats that have been impervious to both USPS and UPS handling. We photo-document our packaging on our end to guarantee that we never ship photographs damaged from mis-handling. Your purchase is actually packaged by studio technicians who understand how to handle fine works on paper. It is your responsibility to unpack and carefully handle your purchase. If you are uncertain how to handle an original work or multiple on fine paper – you should have your framer unpack your purchase.

In the unlikely event that a package is damaged by careless UPS or USPS handling, if it’s possible, we’ll replace your print as soon as we are notified once proof of the damage has been received. You can send us a digital photo of the damaged package and the damaged print.  Because our prints are part of limited editions, we can’t replace damaged prints after the edition has sold out unless the damaged print is returned to us. If a print is damaged in shipping and the edition has sold out, we will make every effort we can to reprint the image after destroying the returned print, or we will refund your purchase.

If a print is damaged by your own careless mis-handling, please contact us and we will determine a way to resolve the issue of getting your work replaced.

Lost In Transit

We track all our shipments, but every so often both USPS and UPS misplace items. If an item has been marked delivered and you can not locate it – we can not be responsible for its replacement. Please be certain that the address you are providing us with is safe and someone you trust is present to sign for your package. However, if the photography you purchased from us is confirmed lost – we will send you another if the edition has not sold out, or we will send you a replacement print from another edition of your choosing as long as it is of similar or less value. If we can not replace the print, we will refund your purchase.