Terms and conditions

RETURN PROCEDURES:

• Piezography will only accept authorized returns.
• All returns must have a Return Merchandise Authorization (RMA) number.
• RMA numbers are only available through our Customer Service.
• Please call 802-439-5751 to receive an RMA number.
• No returns will be accepted without an RMA# on the box or label.
• Piezography will refund the full amount of the merchandise less a 15% restocking fee on unopened, sealed merchandise only, returned within 15 days of receipt.
• Shipping costs will be the responsibility of the customer.
• No credit will be given until the merchandise has been returned.
• Credits will be processed within 7-10 business days from date of receipt.
• Returns must be made to the address given by your support representative.

For opened merchandise please see our return policies page.

Disclaimer, Exclusion of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ARISING BY CUSTOM OR TRADE USAGE AND, SPECIFICALLY, MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE MERCHANDISE ARE HEREBY SUPERSEDED, EXCLUDED AND DISCLAIMED. THE EXPRESS WARRANTY CONTAINED IN PARAGRAPH 1 HEREIN CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY US AND IS IN LIEU OF ALL OTHER WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU.